Welcome to Kirara Games Studio. This page sets out the terms that govern your use of the products and services of Kirara Games Studio and its subsidiaries and affiliates (together, "Kirara", the "Company", "we", "us" or "our").
These Terms of Service (the "Terms") are a legal agreement between you and the Company. They apply to our website at kiraragames.com (the "Site"), our mobile games and applications available on Google Play, the Apple App Store and other third-party app stores, or pre-installed on third-party devices (each an "App"), and all services provided through the Site and the Apps (together, the "Services"). Please read them carefully.
By accessing the Site, downloading or installing an App, or otherwise using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services and you should uninstall our Apps.
Our Privacy Policy forms part of and is governed by these Terms. By agreeing to these Terms, you also agree to the Privacy Policy and to our collection and use of information as described in it.
Please read this section carefully. Any dispute between you and the Company will be resolved as set out in Section 18. Unless you opt out as described there, disputes that cannot be settled by negotiation will be resolved by binding arbitration, and you may bring claims (whether for money, injunctive or declaratory relief) only on an individual basis, not as a plaintiff or class member in any class, collective or representative action, to the extent permitted by applicable law.
We may change these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date. If we make material changes, we will notify you in accordance with applicable law, for example through a notice in our Apps or on the Site.
If you do not agree to the changes, you must stop using the Services and uninstall our Apps. If you continue to use the Services after the updated Terms take effect, you accept the updated Terms.
The Company is not responsible for any delay or failure to perform caused by circumstances beyond its reasonable control. These include acts of God, natural disasters, epidemics, war, riots, terrorism, embargoes, acts of civil or military authorities, fire, floods, accidents, power outages, internet or telecommunications failures, and failures of third-party platforms or service providers.
Nothing in these Terms creates an agency, partnership, joint venture, employer–employee or franchisor–franchisee relationship between the Company and any user.
Our Apps are partly funded by advertising. Third-party service providers may show ads in our Apps and collect information as described in our Privacy Policy. Your use of third-party services is also governed by their own terms and privacy policies, and the Company is not responsible for them. Our advertising partners may include:
AdMob is provided by Google LLC. You can opt out of personalized ads by following Google's instructions. To learn how Google uses data, see How Google uses information from sites or apps that use its services and the Google Privacy Policy.
Unity Ads is provided by Unity Technologies. For opt-out options and more information, see the Unity Privacy Policy.
We use the data we collect for the following purposes, as described in more detail in our Privacy Policy:
To use the Services, you must be at least 18 years old (or the age of majority where you live). If you are younger, a parent or legal guardian must review these Terms with you, agree to them on your behalf and take full responsibility for your use of the Services. Children under 13 (or the minimum age required in your country) may only use the Services with permission from a parent or guardian. Without that permission, some features may be disabled. Personal information is handled under our Privacy Policy or the privacy policy of the relevant Service.
These rules apply to chat, guild/clan tools, profiles, names and any other content created or shared by users ("User-Generated Content" or "UGC"), and form part of these Terms. You must not:
Violations may result in content removal and action against your Account, as described below.
Where available, you can use in-game tools to block or mute other users and to report suspected violations. You can also send reports to contact@kiraragames.com. In the EU/UK or where required by law, you may submit reports anonymously. We review reports within a commercially reasonable time and, where platform rules require, acknowledge or act on them within 24 hours.
We may, but are not obliged to, monitor, review or remove UGC at our sole discretion. Actions we may take include removing content, restricting chat, temporarily or permanently suspending Accounts, banning devices, removing or rolling back progress, Virtual Currency and Virtual Items, and referring matters to law enforcement. Except where required by law, no refunds are given for actions taken under this section.
If you believe an action against your Account was a mistake, you may appeal by emailing contact@kiraragames.com within 14 days of being notified. Please include your player ID, a description of the action and any supporting evidence. We will review your appeal within a reasonable time. We may limit repetitive or abusive appeals.
If you are under the age of majority where you live, a parent or guardian must supervise your use of interactive features. We may disable chat or UGC features for underage Accounts and may share safety-related reports with parents or guardians in accordance with our Privacy Policy.
Display names, guild/clan names and tags, emblems and profile images are UGC and must follow these rules. We may rename or remove anything that does not comply, without notice.
Using alternate Accounts to get around enforcement is prohibited. Where lawful, we may apply device-based or network-based bans.
Where the law (including the EU Digital Services Act) requires specific notice-and-action or transparency processes for illegal content, we will follow those processes. Any separate safety and moderation information we publish for this purpose forms part of these Terms and may change from time to time.
We may take action for serious misconduct outside the Services if it is credibly linked to your Account and it either (a) involves or targets physical harm, such as threats, doxxing or stalking; or (b) is targeted hate or severe harassment closely related to our games or community. We do not actively monitor third-party services, and we act only on reports supported by reliable evidence.
Evidence may include public posts or streams, platform logs, screenshots and statements from users. We act only when we find, in good faith and with high confidence, that a violation occurred and is linked to your Account. Submitting fabricated or altered evidence is itself a violation of these Terms.
Actions may include content removal, chat restrictions, suspensions, device or network bans where lawful, and forfeiture of Virtual Currency and Virtual Items under Section 10. You may appeal within 14 days as described in Section 9D.
Matters involving imminent harm, sexual exploitation or other serious illegal activity may be referred to the competent authorities, and we may share report details with them as permitted by law.
Some of our games may offer paid subscriptions. The subscription fee is charged to the payment method linked to your app store account, at the price shown when you buy it.
Subscriptions renew automatically for the same period until you or we cancel. For example, a 3-month subscription will renew for another 3 months.
Canceling subscriptions: you must cancel at least 24 hours before the end of the current period to avoid being charged for the next one. You can cancel in your app store's subscription settings:
Where a subscription includes daily rewards, you must open the game to claim them. Rewards for days on which you did not open the game cannot be claimed later.
All payments are processed by the app store you use (Google Play or the Apple App Store), and their payment terms also apply. We do not receive or store your payment card details. All purchases of Virtual Currency, Virtual Items and subscriptions are final and non-refundable, except where required by law or the app store's policies, or at our sole discretion. Refund requests for app store purchases must be made through the relevant app store.
The Services and all content in them, including games, software, characters, artwork, graphics, music, sounds, text and designs ("Kirara Content"), are owned by the Company and/or its licensors and are protected by the intellectual property laws of Vietnam, other countries and international treaties. The Kirara name and logo, game titles, graphics, icons and service names are trademarks or trade dress of the Company or its licensors.
You may not use, copy, transmit, modify, distribute or create derivative works of any Kirara Content without our prior written consent, except as allowed by these Terms.
Content you create, such as screenshots, gameplay videos or images that include elements of our games ("Your Content"), remains yours. However, you grant the Company a non-exclusive, perpetual, irrevocable, worldwide, royalty-free, fully transferable and sublicensable license to use, reproduce, modify, publish and display Your Content for any purpose, without notice or compensation to you. To the extent permitted by law, you waive any moral rights in Your Content (including rights of attribution, publication and integrity).
The Company does not warrant that the Services will be suitable for your needs, secure, uninterrupted, error-free, free of viruses or other harmful components, or compatible with any third-party technology.
The Services are provided "as is" and "as available". To the maximum extent permitted by law, the Company disclaims all express, implied and statutory warranties, including warranties of merchantability, title, fitness for a particular purpose and non-infringement. We make no warranties about the operation of the Services or any content in them. Your use of the Services is at your sole risk.
To the maximum extent permitted by law, the Company will not be liable for any direct, indirect, incidental, special, punitive or consequential damages arising from or related to your use of, or inability to use, the Services.
Some countries do not allow certain warranties to be excluded or liability to be limited. In those countries, some of the above limitations may not apply to you, and you may have additional rights. Nothing in these Terms affects your statutory rights as a consumer.
The Company is not responsible for the conduct of third parties, including other users and third-party websites. The risk of harm from such third parties rests entirely with you.
You agree to defend, indemnify and hold harmless the Company, its licensors, affiliates and suppliers, and their officers, directors and employees, from any losses, damages, fines and expenses (including reasonable legal fees) arising from: (a) Your Content or any UGC you submit; (b) your use of or connection to the Services; (c) your breach of these Terms; or (d) your violation of any law or the rights of any third party.
The Company may, at its own expense, take over the exclusive defense of any matter for which you must indemnify us, and you agree to cooperate with our defense.
Our offices are open to visitors by appointment only. Unannounced visitors may be refused entry and asked to leave. We do not provide in-person customer support or make Account changes at our offices. Please contact support by email instead.
While on our premises, you must not:
We may deny entry, escort people off the premises and notify law enforcement. If misconduct on our premises is linked to a game Account, we may also apply in-game sanctions, including suspension, permanent bans and forfeiture of Virtual Currency and Virtual Items. This section applies in addition to Sections 9A–9L and Section 17.
We may issue written no-entry notices. Anyone who returns after receiving such a notice may be reported to the police under applicable law. We keep records of incidents (such as CCTV footage, access logs and emails) and may share them with the authorities as permitted by law.
We have zero tolerance for threats, harassment or intimidation directed at our employees, whether online or offline. We may seek protective orders or other legal remedies, and may take action against related Accounts at the same time. Except where required by law, no refunds will be given in these cases.
These Terms will terminate automatically if you fail to comply with them. You may stop using the Services and delete your Account at any time. We may suspend or terminate your Account or your access to the Services at any time, for any reason, with or without notice, subject to applicable law.
On termination, you must stop using the Services. Sections 10 (In-App Purchases), 11 (Intellectual Property), 12 (Disclaimer of Warranty & Limitation of Liability), 13 (Indemnification) and 18 (Governing Law & Dispute Resolution), and any other provisions that by their nature should continue, will survive termination.
These Terms are governed by the laws of the Socialist Republic of Vietnam, unless the mandatory consumer protection laws of your country of residence provide otherwise.
If you have any questions or comments about these Terms, please contact us at contact@kiraragames.com.